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Delivery & Returns

Delivery

Pre-Christmas Delivery Cut Off & Production Holiday Period

If you require your order to arrive pre-Christmas please note our cut off dates below:

  • WA, NT, SA, TAS, New Zealand and rural areas of NSW, VIC & QLD - Order before 5pm Monday 3rd December
  • NSW, VIC. QLD - Order before 5pm Friday 7th December

If you require your order pre-Christmas but are ordering post the Christmas cut-off please call us on 1300 131 851 to check if it is possible. If it is possible there will be an additional cost for Express Post.

If you are concerned that your item may not reach you in time please send an enquiry through Contact Us or give our friendly team a call on 1300 131 851. Please note we will do everything in our power to despatch your item with sufficient time to arrive by the due date, but increased delivery times during the Christmas period are out of our control and are something we are unable to be held responsible for.

Orders placed post the Christmas cut-offs will continue to be dispatched up until our production team closes on the 20th December but we are unable to guarantee pre-Christmas delivery. Our production team will return on the 7th of January and recommence dispatching orders.

From the team at Personalised Favours, we wish you all a very Merry Christmas.

How much does delivery cost?

Personalised Favours is very proud to offer FREE delivery within Australia and New Zealand on all orders greater than $100. Orders less than $100 incur a flat rate shipping cost of $15. All orders are sent by registered Australia Post or Express Courier Internation to New Zealand. Tracking is included with every order.

You are able to get an estimate of the shipping expense to destinations other than Australia and New Zealand in your shopping cart.

How long does it take for my order to be dispatched?

Production time varies by the production process used and takes into account drying time for printed and painted products and the complexity of production. Estimates of production times are provided below:

  • Stock Orders: Dispatched next day
  • Engraved Products: 5-10 working days
  • Printed Products: 10-15 working days

Please let us know if you need your order urgently and we will let you know if we can meet your deadline. In 99% of cases the answer is yes.

How long does it take for orders to be delivered once dispatched?

All orders within Australia are sent via Registered Australia Post or Fastway which includes tracking. We are able to ship to PO Boxes.

Delivwery times once your order has been dispatched depend on delivery location (i.e. East vs West Coast or Metro vs Regional). If your order is urgent please Contact Us and we will make sure it is possible to meet your deadline. 

International Delivery

Personalised Favours is very proud to offer delivery to over 30 countries via Australia Post’s Express Courier International service. Please find a list of countries and estimated delivery times below:

Destination No. of Business Days Destination No. of Business Days
Austria 4-10 Malaysia 4-10
Belgium 4-10 Malta 4-10
Canada 4-10 Netherlands 4-10
China 4-10 New Zealand 2-6
Denmark 4-10 Norway 4-10
Fiji 4-10 Poland 4-10
Finland 4-10 Singapore 4-10
France 4-10 South Africa 4-12
Germany 4-10 Spain 4-10
Greece 4-10 Sri Lanka 4-10
Hong Kong China 4-10 Sweden 4-10
India 4-10 Switzerland 4-10
Indonesia 4-10 Taiwan 4-10
Ireland 4-10 Thailand 4-10
Italy 4-10 United Kingdom 4-10
Japan 4-10 USA 4-10
South Korea 4-10 Vietnam 4-10

 

Please note delivery times are estimates only and may be impacted by delivery to regional areas and any customs delays.

If your country is not listed above please contact us to obtain a quote on the cost of delivery.

Customs Duties and Taxes

Shipments sent outside of Australia are sold exclusive of GST and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note international buyers are responsible for any customs duties, taxes, VAT, brokerage fees or tariffs levied after the initial Australian postage. These fees are separate from the cost of postage charged and vary by country.

Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

Please note: It is a legal requirement that we declare the full value of the goods on all packages destined outside of Australia. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift.

Returns & Exchanges

Personalised Favours has become the business it is today because of our customer service.

We work closely with you following your purchase to ensure you receive products which you will brag about to your family and friends. This starts the minute your order is received. With our graphic designers providing a professionally prepared artproof with every order and offering unlimited revisions. We make sure we don’t start the production process until you have approved your artwork.

We are unfortunately unable to provide a refund or exchange if there is a mistake on an approved artproof, so please make sure you check the spelling and details carefully, including names and dates.

We have perfected our packing process so we experience very few breakages, however in the very unlikely event that your item is damaged in transit please send through a photo of the damaged product and we will organise a replacement.

Please note as all products are personalised we are unable to offer refunds once the production process has commenced unless the mistake was an error on our part. For non-personalised products, if the item is not as described or doesn’t meet the purpose it is intended for we will gladly offer a refund or exchange,

  • Please contact our customer service either via phone (+61 2 4304 3614) or via email (info@personalisedfavours.com.au)

  • You can return your item to us at: Personalised Favours, 1 Comserv Close, West Gosford, NSW, 2250. Please include your name and order number with the item. We are unable to cover the cost of return shipping.

  • Once we have received the item we will process the refund the next business day onto your original payment method. Please allow approx. 3 business days for the amount to show up on your card/account.

  • You have 30 days from the date of purchase to initiate a return/exchange.

If you are for any reason unhappy with your purchase please email (info@personalisedfavours.com.au) or call us +61 2 4304 3614 and we will do our very best to resolve any issues.

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