FAQs

🛒 Order Placed → ✅ Artwork Approval → 🏭 Production (1-3 Business Days) → 📦 Dispatch

Most personalised orders are made and dispatched within 1-3 business days after artwork approval.

Current production times are:

• Stock products: Dispatched next business day
• Engraved products: 1-3 business days
• Embroidered products: 1-3 business days
• Printed products: 1-3 business days

Please note these are general estimates. The most accurate production timeframe can always be found on the individual product page.

Need your order urgently? 👀 We offer Rush Production on many products. If you have a specific deadline, please contact our friendly team before ordering.

We make the personalisation process simple and stress-free.

1. Place your order online.
2. If artwork approval is required, our design team will prepare your artwork proof.
3. Review your proof and approve it or request changes.
4. Once approved, your order moves into production.
5. Your personalised item is carefully made in our West Gosford factory.
6. You'll receive a dispatch email and tracking details once your order is on its way.
   

Rush Production moves your order to the front of the queue. 🏃💨

Where available, we'll aim to dispatch your order within 1 business day and send it via Express Post.

Please note that Rush Production turnaround times assume artwork approvals are completed promptly. Delays in approving artwork may impact dispatch times.

Every personalised item is customised in-house by our team. 

Depending on the product, you may be able to preview your design instantly online. For products requiring artwork preparation, our graphic designers will create a professional artwork proof for your approval before production begins.

You'll have the opportunity to review the design and request changes if required.

Many of our products feature live previews that allow you to see your design before purchasing. 

For products that require artwork preparation or custom artwork, a professionally prepared artwork proof will be emailed and sent via SMS for approval before production begins.

Most artwork proofs are prepared within 1 business day of placing your order. 

You'll receive your proof via email and SMS with instructions on how to approve it or request amendments.

Absolutely. 👍

All artwork is prepared in-house by our graphic design team. If you'd like to combine elements from different designs or make changes to an existing artwork option, we're happy to help.

Simply include your requirements when placing your order.

Yes. 😊

You can supply your own logo, artwork, drawing or design. Simply upload your artwork where available or email it to our team after placing your order: 

hello@personalisedfavours.com.au

Our designers will prepare it for production and provide an artwork proof where required.

Unlimited. 🎉

We want you to be completely happy with your design. You can request as many changes as needed before approving your artwork for production.

Yes. 💌

For many products we can provide a personalised sample so you can see the quality and finish before placing a larger order.

Sample pricing starts from $15 including postage. Please contact our team for availability and pricing.

All personalisation is completed in-house at our factory in West Gosford, NSW.

We use professional laser engraving, embroidery and printing equipment to create each order locally.

Yes. 🙌

Personalisation and artwork preparation are included on most products at no additional charge.

Yes. 🎁

You're welcome to visit our showroom in West Gosford between 8:30am and 5:00pm Monday to Friday. No appointment is necessary.

We offer FREE standard delivery within Australia and New Zealand on orders over $100.

Orders under $100 incur a flat-rate shipping fee. Shipping costs are displayed during checkout before payment.

Yes. ✈️

We proudly ship to more than 30 countries worldwide.

Estimated delivery times:

Standard International: 5-10 business days
Express International: 3-6 business days

Please note international customers may be responsible for customs duties, taxes or import fees charged by their country.

Yes. 📦

Orders can be collected from our West Gosford showroom. Simply select pickup or contact our team and we'll notify you when your order is ready.

Absolutely. 📫

We can deliver to residential addresses, business addresses, PO Boxes and Parcel Lockers.

While damage is extremely rare, if your order arrives damaged and you selected an insured shipping method, simply send us a photo of the damaged item.

We'll organise a replacement as quickly as possible. 

Damage claims must be reported within two weeks of delivery.

Insured shipping provides peace of mind that your order is protected during transit. ✅️

If your insured parcel is damaged, we'll replace the affected item at our expense. Uninsured shipping does not include this protection.

We accept:

✔ Visa
✔ Mastercard
✔ PayPal
✔ Afterpay
✔ Klarna
✔ Direct Deposit (Australian customers only)

All payments are processed securely.

Yes. 🛒

Both Afterpay and Klarna allow you to split your purchase into interest-free instalments while receiving your order straight away.

Australian prices include GST.

International orders are sold exclusive of Australian GST and may be subject to customs duties, taxes or import fees charged by your country.

Our e-gift cards are delivered by email and can be redeemed online by entering the gift card code during checkout.