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Privacy & Security

Last updated on May 2, 2019

Privacy Policy

Hi. You’re finally here. The most important page on this site.

The privacy policy.

Real talk though, this is actually a very important page because it’s about protecting your rights. We take your privacy seriously, partly because we’re legally required to do so but mostly because we care. You should read through this before submitting any forms. There’s no evil small text, we just prefer being on the up-and-up.

Changes to this policy

We can update this privacy policy at any time — benefits of using a headless CMS! If it’s something small, like a spelling mistake or a grammatical error (which we really don’t like), we’ll just update it quietly. If it’s something big like deciding to print all your data out, making paper planes from them and throwing them from the tallest building we can find… then we’ll add a notice to the homepage telling you about it. If you’re not happy with our privacy policy, then au revoir et bonne chance, mon ami (goodbye and good luck, my friend). Unfortunately it’s kind of a “our way or the highway” type deal. If you continue using our site, it means you’re okay with our privacy policy.

The core concept

Here below, we (“Personalised Favours” ABN: 84 064 485 927) will explain to you (“You”), our esteemed visitor from the internet, how we (“Personalised Favours”) treat the personal information (“Personal Information”) we collect from visitors (“Visitors”). A Visitor is someone who visits our “website” (that one didn’t need quotation marks but we’re kind of into it now), like You. Personal Information is information that is not publicly available (or at least, you’d hope so) such as your name, address, email address, phone number and things of that nature.

What kinds of personal information we collect and what we do with your information

We collect your personal information directly from you when you activate or use our services, interact with us, either in person, over the telephone or electronically (e.g. via websites, apps, social media posts, chats, telephone, emails and/or SMS) or as otherwise required by law.

Generally, we use your Personal Information for these things:

  • to improve our service (if we know what you like and don’t like, we can adjust our website accordingly… but you do like it, right?)
  • to respond to inquiries (if you contact us via a form on our site, we ask for some identifying information so we can get back to you… it’s pretty worthless otherwise)
  • to customise our user’s experience of our sites (if you’ve visited our site before, we might show you something different on the homepage to keep things interesting)

What we definitely don’t do with your information is rent, sell or share it with other people, non-affiliated companies or supervillians except:

  • if disclosure is reasonably necessary to investigate, or prevent, illegal action
  • if disclosure is necessary to respond to subpoenas, court orders, to establish or exercise our legal rights or defend against legal claims, or to enforce the Personalised Favours Terms of Service (if any)
  • if you specifically request we share the Personal Information you have provided
  • if Personalised Favours merges or is acquired by another company

When reasonable, we will make reasonable efforts to notify of such disclosure before it happens.

How we protect your information

Once we have it, we treat it as confidential. Only authorised Personalised Favours employees can use it for authorised purposes. Lots of authorisation. But seriously — we never share it with anyone who isn’t supposed to have it or use it for something it’s not meant to be used for. While we’re primarily based in Australia (on’ya mate), most of our servers are located in the United States but can be based elsewhere. That means that when you submit Personal Information to us, it may be transmitted within Australia or to other countries outside your country of residence. These countries may not have privacy and data protection laws as comprehensive as those in your country of residence. Regardless, your Personal Information will at all times remain governed by this Privacy Policy.

What we collect (and how!)

Basically we collect two types of information from you:

  • the first is information you send us through forms on our site (name, email address, etc)
  • the second is information your computer and browser tells us (your IP address, software and hardware attributes, pages you request and cookies)

No, not that type of cookie. A cookie is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing, to identify that browser during interaction on websites. Cookies may be used to store things like identifiers and user preferences. A website may set a cookie to the browser if the browser's preferences allow it. If you don’t want Personalised Favours to use cookies you may change your browser settings to prevent receiving them. We use them to keep track of preferences and yeah, sometimes we may use them to deliver ads to you (though not the standard member-enhancing or lively locals in your area type, more like stuff related to our company and services).

Marketing communications

When you register to hold an account or become a member of any Personalised Favours brand or program, we may send you commercial electronic messages and tailored advertising if you agree to let us do so. We may send you these messages via various channels and media (including by email, SMS, phone and mail, or via advertising on certain websites and social media), but only where you have not opted out of receiving such electronic messages from that Personalised Favours brand or program in that channel.

You can opt out of commercial electronic messages by using the relevant unsubscribe facility for the Personalised Favours brand or program which sent the message. The appropriate unsubscribe facility may depend on the subject of the message or the channel used to send the message. Details on how to opt out of commercial electronic messages in relation to each Personalised Favours brand or program are contained within the terms and conditions for the relevant brand or program.

Third-party services

We use a range of third-party services to help us analyse and measure the effectiveness of our website and our interactions with you. This includes services like Google Analytics and Facebook. While using these services is not an endorsement or representation of affiliation, we encourage you to read their privacy policies to learn more about how they use your Personal Information.

That’s it! If you have any questions or issues regarding our privacy policy, please don’t hesitate to get in touch with us on the Contact page. Thanks for reading


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